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SHIPPING & DELIVERY

All Orders Are Being Sent Out Like Normal

Note: Under current events, we see a huge increase in online shopping. order status updates might be delayed but all shipping carriers are operating as normal.

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We offer all customers $6.99 Domestic and International Shipping with tracking. We want your experience to be simple and efficient - just the way we like it.

What are your shipping and processing times?

Standard Shipping Times

USA and Canada: 5 - 10 business days

Oceania: 7 - 10 business days

Europe: - 10 business days

Latin America: 10 - 12 business days

Other countries: 12 - 16 business days


Processing Times

We are striving to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year, thus orders can sometimes take 3-6 business days to process after placing the order before shipping out. We do not ship on weekends.

 

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! 

If you need more detailed information, please shoot us an email at support@theroadpal.com and we'll help you out!

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

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